A large cohort of Ambulance Victoria support staff are furious after the organisation’s CEO intervened to delay the release of long-awaited role review outcomes. The union has advised Ambulance Victoria that the organisation is in breach of its binding Memorandum of Understanding (MOU) and has urged the CEO to provide employees their outcomes.
AV staff translating from the Ambulance Victoria Operational Agreement (AVEA) to the Ambulance Victoria Management and Administrative Agreement (AVMA) had finally received access to Ambulance Victoria’s Position Classification Review (PCR) process. Access to the process was hard-won through negotiations, with the terms enshrined in a MOU that carries clear, enforceable obligations on Ambulance Victoria.
The MOU states that Ambulance Victoria must complete each role review within six (6) months of an employee requesting a PCR. Any reclassification outcome, and associated backpay, must be backdated to the date of translation, being 21 October 2024.
The purpose of the review is to ensure position descriptions are accurate and that employees have translated from the AVEA to the AVMA at the correct classification.
Support staff who undertook the PCR process did everything required of them. They engaged with a lengthy and demanding process in good faith, investing significant personal time and energy into their PCR. They did this on the understanding that Ambulance Victoria would honour their commitments.
Then the delays began.
Support staff who had completed the process were first advised that outcomes, which had been expected on 16 February 2026, would be delayed. People and Culture had informed the union that expenditure for the PCR outcomes had been finalised, meaning the numbers were done, decisions had been made, and there was no administrative barriers. Yet, employees were made to wait further.
On 18 February, the reason for the additional delay was finally revealed: Ambulance Victoria’s CEO Jordan Emery had requested to review the outcomes before they were communicated to staff.
Intervention by the CEO at this stage of the process is deeply troubling to support staff who have been waiting months for answers on an outcome that directly affects their income.
This is not a minor procedural hiccup. For many of these workers, the outcome of their PCR will determine whether they have been correctly compensated since October 2024, and whether they are owed backpay that they have already earned. Every day of delay is a day those workers are kept from outcomes and entitlements the MOU guarantees them.
The union has written directly to CEO Jordan Emery, making clear the urgent requirement for him to release the outcomes to employees and to honour the terms of the MOU without further delay.
Read the union’s letter: Urgent Concerns Regarding Delayed PCR Results.